Privacy Policy: Data Collection & Protection

Updated in March 2019

This privacy statement explains what personal data we collect and use, and for what purposes. We recommend that you read it carefully.

Cyklop International Holding B.V., located in Hooibeemd 2, 5705 DD Helmond, The Netherlands, is responsible for the processing of personal data as indicated in this privacy statement.

Via our websites, we provide all kinds of information, products and/or services to customers and non-customers. In addition, we process privacy-sensitive information, also referred to as personal data. In some cases, we do this in association with other organisations or businesses.

Privacy Statement

We believe that it is very important to handle personal data with the greatest of care. Personal data is therefore carefully processed and protected by us. In our processing, we comply with the requirements set by privacy legislation. That means, among other things, that we:

clearly state the purposes for which we process personal data. We do that via this privacy statement;
limit our collection of personal data to only that which is necessary for legitimate purpose
ask you first for explicit permission to process your personal data in cases where your permission is required;
do not pass your data to third parties unless that is necessary in order to provide the requested service or we are legally obliged to do so;
conclude agreements with third parties to ensure that when we share your data it is not used for other purposes;
take appropriate security measures to protect your personal data and also demand that from parties who process personal data on our behalf;
respect your right to request access to your personal data and to have it rectified or erased.

If you wish to contact us after reading this privacy statement, you can do so using the contact information below.

Cyklop International Holding B.V. 
Hooibeemd 2 
5705 DD Helmond 
The Netherlands

Personal data processed by us

Cyklop processes your personal data because you make use of our services and/or because you provide the data to us yourself. Below is an overview of the personal data we process:

Name and address data
Company details
Resume
Email address
Job title
Date of birth
Data about your use of our services and products
Gender
IBAN
Information that you yourself enter in a free-form field such as a message in a contact form
Log in details
Interests
Technical reference data from the device, such as IP address, MAC address, identifiers in cookies and browsing behaviour on our websites
Telephone number
Chat conversations

If you wish to contact us after reading this privacy statement, you can do so using the contact information below.

Cyklop International Holding B.V. 
Hooibeemd 2 
5705 DD Helmond 
The Netherlands

Special and/or sensitive personal data processed by us

For what purpose and on what basis do we process personal data

Cyklop processes your personal data for one or more of the following purposes:

to offer you the ability to order items via our websites and to use the functionalities and services on the websites.
to inform you about changes to our services and products.
for processing your application.
for processing your complaint about a company or your response to a complaint.
to approach you about your complaint because we want to investigate it or publish it (in anonymised form).
to communicate with you by means of electronic newsletters and/or post.
to offer you personalised advertisements on Cyklop’s websites.
to send you personalised newsletters based on your interests
to answer your questions or deal with your complaints via social media, email, post or by telephone.
Information that you yourself enter in a free-form field such as a message in a contact form
to improve our websites.

Sharing personal data with third parties

Cyklop does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Thus, we use a third party for handling iDeal payments in our web shop and we give your details to the logistics provider so that your goods can be delivered. With companies that process your data at our behest, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Cyklop remains responsible for this processing.The data provided by you will not be further provided to other third parties unless this is legally permitted or there is a legal obligation. For example, it is possible that the police request data from us in connection with a fraud investigation. In that case we are legally obliged to surrender this information.

Cookies

We collect and combine your personal data from various sources (such as the data from your account, purchases in our web shop) in order to offer you the best online experience. By combining your data, we can display on the different websites personalised offers and personalised content that match your interests and purchasing history. We can also personalise our newsletter for you in this way. This enables us to make better and more-focused offers. It also prevents you from being shown content or offers on the different websites that are of less interest to you. For the process of collecting and combining your data, we make use of cookies. Would you like to know more about cookies? Then read our cookie policy.

Access, rectify, or erase data

How we secure and keep your personal data

Third-party websites

This privacy statement does not apply to third-party websites that are connected with this website via links. Of course, we cannot guarantee that these websites also deal with your data in a reliable or secure way. Before using the relevant website, always read its privacy statement for more information about how it handles your data.

Minors

If you are 16 years old or younger, then you may only use our website under supervision of your parents or legal representatives.

Changes to this privacy statement

We may change this privacy statement from time to time. Any changes will be published on our website. We never use your data for other purposes without permission. You are therefore recommended to regularly consult this privacy statement so that you are aware of these changes.

Data Protection Authority

Of course, we will be happy to help you with any complaints about the processing of your personal data. If however you are unable to achieve a satisfactory outcome with us, the privacy legislation gives you the right to submit a complaint to the privacy regulatory body, to the Information Commissioner’s Office (ICO). This can be done through the following link:https://ico.org.uk/

Change your consent

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Privacy Policy